Head of Infrastructure Management - Brighthouse Financial

  • Company: MetLife
  • Location: Charlotte, North Carolina
  • Posted: March 27, 2017
  • Reference ID: 48842-en_US

Job Location: United States : North Carolina : Charlotte  Alternate Job Location : Not Applicable : Not Applicable


MetLife, through its subsidiaries and affiliates, is a global provider of life insurance, annuities, employee benefits and asset management with operations in nearly 50 countries and leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.  With 2015 total Operating Revenues of ~$70 billion, MetLife is ranked #39 on the Fortune 500 list and #50 on the Forbes Global 2000 list of the world’s largest public companies.  Globally, the company has ~69,000 employees serving approximately 100 million customers, individuals and businesses, including 90 of the FORTUNE 100®.  MetLife is also one of the largest institutional investors in the U.S. with a $508.2 billion general account portfolio at December 31, 2015.  In 2015, FORTUNE Magazine’s World’s Most Admired Company survey named MetLife #1 in the Life and Health Insurance industry.   


In January 2016, MetLife announced a plan to pursue the separation of a substantial portion of its U.S. Retail segment. The new company, Brighthouse Financial, will be a major U.S. life insurance and annuity company, with $240 billion of total assets and approximately 2.6 million insurance policies and annuity contracts in-force as of June 30, 2016. Brighthouse Financial will serve customers the way they want, need and deserve. It will focus on eliminating the complexity, confusion and cost that can get in the way of many Americans who are seeking financial security. We will bring products to the market that add value to our customers’ lives, and will be guided by a common set of values that focus on the customer and drive accountability.


Brighthouse Financial is seeking high-performing team members who are passionate about the company’s mission.  We are laser-focused on adding value to our customers and minimizing complexity in every decision and action.  We are building high performing teams who set the bar high and hold each other accountable.



In separating from MetLife’s technology environment, BHF has made the strategic decision to create an environment “born on the cloud,” i.e., leverage of “software as a service” (SaaS) offerings to fulfill the vast majority of business functions.  In the end-state, BHF may source the delivery of various business functions through several dozen SaaS providers.  In leveraging these services, we believe that we will greatly simplify how we will deliver business functions within BHF.  We will remain with vendors’ standard offerings, while at the same time benefitting from the ongoing innovation that those vendors bring. 


It will be the responsibility of the leader to deliver the functionality from these service providers to BHF end-users. BHF will retain some amount of internal development, though also delivered through platform- or infrastructure-as-a-service (PaaS or IaaS) hosting on the cloud (e.g., through Microsoft’s Azure or Amazon’s AWS offerings). 


The delivery and ongoing operation of the centralized ecosystem will be in collaboration with a managed service provider “general contractor” (MSP GC).  This vendor will provide whatever infrastructure (also hosted externally to BHF) is required to bring these services together into BHF.  It will also be accountable for the ongoing operation and monitoring of that environment.  While we intend to have the MSP GC bring significant expertise in the design of that environment, this vision, standards, and ultimate accountability for delivery and management of the environment will lie with the leader of the infrastructure management function. 


Finally, with a “born on the cloud” approach to delivery of IT services, BHF has the opportunity to leverage leading edge concepts in infrastructure management.  Agile will permeate throughout internal development as well as creation of business functions.  The leader in this role will work to ensure that applicable concepts carry over into infrastructure management.  Further, concepts such as “continuous integration / continuous delivery,” DevOps, and automation will be central characteristics of BHF’s future infrastructure.  The leader in this role will have had direct experience in setting the vision of use of these services and is deeply knowledgeable of their impact. 



  • Ownership of the vision and design of the BHF technology ecosystem that brings together multiple “software as a service” (SaaS) providers into an integrated set of offerings.  Part of this leader’s team will include an “infrastructure engineering” team that will drive thought leadership and standards governing that future state environment, including:
  • Buildout of that future state technology ecosystem.  Much of the delivery capacity will come from the Managed Services Provider “general contractor” (MSP GC), but it will be the infrastructure management leader that will have ultimate accountability for its successful delivery.   This requires careful planning and attention to detail in its execution.
  • Successful exit from the infrastructure transition services agreement (TSA), requiring that BHF can be entirely self-sufficient in the management of its infrastructure. This has a significant impact on the costs if IT, since early exit of these TSAs will generate significant savings and, conversely, extension of them carries significant penalties.
  • Thought leadership in DevOps and other automation concepts that, when applied, should further simplify the operation of BHF’s technology ecosystem.
  • Definition of the organizational structure of the infrastructure management function, along with recruiting and hiring for needed roles.  Once populated, the leader of the infrastructure management function will be responsible for inspirational leadership of that organization and will be a senior member of the IT leadership team. 



  • 15+ years of broad technology experience in managing infrastructure services, specifically in dealing with cloud / SaaS providers.
  • Intelligent, articulate and persuasive leader with excellent interpersonal, verbal and written communication and presentation skills.  Must serve as an effective member of the senior management team with the ability to communicate infrastructure-related concepts in a way that is understood by senior leaders. 
  • Proven experience in leading large, complicated IT programs, ideally related to infrastructure management.
  • Accomplished and effective change leader with people management responsibility and ability to implement the infrastructure management vision for BHF. 
  • Strong, demonstrated experience in managing a variety of vendors in operationally demanding environments.  This should include establishing operational standards and service level agreements with third parties, and governing SaaS vendor relationships
  • Creative, innovative and thorough approach with the ability to operate autonomously.
  • While knowledge and experience of the insurance industry and relevant regulatory environment would be a plus, varied industry experience would be desired to disrupt the status quo in envisioning a fresh approach to BHF’s future platform.
  • Bachelor’s degree and related field experience required, MBA or other advanced degree preferred.


Less than 20%, limited international travel may be required



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 48842 

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