Head of International Risk Process Improvement - Operational Risk and Compliance Manager 4

Job Description

It starts with you. Our goal is to attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

Corporate Risk helps all Wells Fargo businesses identify and manage risk. The team focuses on several key risk areas including credit risk, operational risk, market risk, strategic risk, and compliance risk. Corporate Risk strives to ensure that all Wells Fargo corporate functions and lines of business soundly manage risk, comply with applicable laws and regulations, and offer products and services that meet the needs of our customers. The group provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, Corporate Risk provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company.

Our goal for risk management: We want to set the global standard in managing all forms of risk, because this will help us serve customers well, improve our position in the marketplace, and protect our long-term soundness and reputation. Customers want to do business with companies they trust and that make protecting their information a top priority. We are all risk managers.

International Risk / International Risk Operations and Shared Services

International Risk provides oversight and credible challenge for all International Risk at Wells Fargo. It is the Second Line of Defense (SLOD) covering all risk types outside the United States (OUS). Within International Risk, the International Risk Operations and Shared Services (IROSS) team functions as the global partner to International risk teams, helping deliver consistent risk management practices as well as a strong connection with Corporate Risk at the enterprise level.

IROSS is seeking a Head of International Risk Process Improvement. The role will be responsible for leading a team that designs efficient and effective business risk management processes and procedures. This leader will collaborate with both regional risk and lines of business teams to evaluate efficiency and effectiveness, while ensuring consistency where needed.

Specifically, the Head of International Risk Process Improvement will:

  • Develop and utilize process improvement methodologies, processes, and tools / templates across regions.
  • Identify and deliver training related to process improvement tools and methodologies.
  • Facilitate process improvement activities for IROSS, regional risk, and LOBs across the APAC (Asia-Pacific), Canada, EGS (Enterprise Global Services), EMEA (Europe, Middle East, and Africa), and LATAM (Latin America).
  • Collaborate with regional risk and LOBs to evaluate the efficiency, effectiveness, and consistency of risk and control processes across the regions.
  • Provide overall direction for establishing and identifying design / redesign requirements, priorities, and deadlines for assigned initiatives.
  • Identify risk and opportunities associated with potential process redesign.
  • Partner with process owners and regional risk teams in the development of potential process redesign activities.
  • Advise senior management related to and resolving escalated issues and risks as they arise.

Preferred locations: San Francisco, CA - Charlotte, NC - Seattle, WA - Orlando, FL - Miami, FL; however other Wells Fargo locations will be considered.

Required Qualifications

  • 3+ years of international banking experience
  • 10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 5+ years must include direct experience in compliance, operational risk management, or a combination of both
  • 5+ years of management experience

Desired Qualifications

  • Ability to articulate complex concepts in a clear manner
  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy

Other Desired Qualifications
  • Six Sigma certified
  • Demonstrated ability to formulate and implement effective strategies and centrally manage risks in collaboration with risk groups / lines of business and support functions
  • Demonstrated operational excellence, effective decision-making, results orientation, and flexibility
  • Proven ability to successfully coordinate initiatives across Regions and with various levels of management
  • Demonstrated ability to lead and influence others, build effective partnerships, and deliver outstanding service
  • Highly organized and detail-oriented, with the ability to manage processes and people, handle multiple tasks simultaneously, and prioritize effectively
  • Impeccable reputation for integrity, accuracy, consistency, big picture orientation, and business acumen
  • Effective in communication across a variety of audiences and constituencies
  • Ability to discern risk and influence risk management practices
  • Working knowledge of Wells Fargo international banking businesses
Job Expectations

  • Ability to travel internationally


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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