Head of Technology Project Management
Jersey City , New Jersey
October 23, 2017

New York Life Insurance Company (“New York Life” or “the company”) is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.


New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2016 operating earnings of $1.954 billion. Total assets under management at year end 2016, with affiliates, totaled $538 billion.  As of year-end 2016, New York Life’s surplus was $23.336 billion**.  New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody’s Aaa; Standard & Poor’s AA+. (Source: Individual Third Party Ratings Report as of 8/17/16).


Financial strength, integrity and humanity—the values upon which New York Life was founded—have guided the company’s decisions and actions for over 170 years.


Primary Responsibilities


  • Accountable for supplying project management talent to Technology organization aligning experience and skills to required business/technology knowledge (identifying and assigning the right talent to the right project).
  • Accountable to Technology senior leadership to ensure project managers are effectively drive project teams to meet expected business/technology outcomes.
  • Responsible for evaluating project management demand and capacity and maintaining forecast on quarterly basis
  • Responsible for managing third party partner(s) that supply variable (flex) project management staffing.  Sets SLA levels and manages delivery performance and cost.  Addresses issues in timely manner.
  • Responsible for resolving escalated project execution and project management resource issues. 
  • Responsible for establishing project planning and delivery standards and governance. 
  • Develop Program and Project Management competency model and design training, coaching, mentoring programs that provide continuous learning and career development opportunities.
  • Partner with HR and training functions to develop appropriate learning content and programming. 
  • Manage direct report performance ensuring aligned expectations and accountability for results.
  • Develop and sustain a Program & Project Manager Network (Community of Practice) that engages project management resources across NYL.
  • Develop and oversee strategy for PM fixed vs. variable staffing mix.
  • Manage variable staffing partner(s) agreements and performance.
  • Oversee governance and compliance to Technology Delivery Lifecycle and project management standards.
  • Perform quality checks on highest value and highest risk initiatives.
  • Stay on top of emerging standards, methods and techniques


Person(s) with whom you work

  • Office of BIO
  • Investments Technology
  • Insurance & Agency Technology
  • Corporate Technology
  • Enterprise Computing Services
  • Enterprise Data Mgmt
  • Enterprise Architecture
  • IT Finance
  • Human Resources / Talent Acquisition
  • Procurement / Vendor Management





Minimum Required:

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, Finance or Business Administration
  • Program/Project Management Professional (PMI PMP) or equivalent certification


Preferred Level

  • Master’s Degree desirable


Minimum Required:

  • Experience leading geographically distributed teams
  • Experience and familiarity with Insurance and  Financial Services business systems strongly preferred

Key Competencies

  • Strong, proven IT Program and Project Management experience
  • Ability to deliver using waterfall and agile (scrum) methodologies
  • Program & Project financial management
  • Strong problem solving skills
  • Strong stakeholder relationship management & communications skills
  • Coaching, mentor skills


Project recovery skills

Preferred Level:

  • 8+ years
  • Experience and familiarity with Insurance and Financial Services business systems strongly preferred



Minimum Required:

  • Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and team work
  • Ability to communicate effectively and counsel project & program managers to ensure consistent discipline
  • Ability to promote innovative ideas and to work effectively with all organization levels
  • Ability to enact change quickly
  • Ability to act under strong pressure and to manage crisis situations efficiently & effectively
  • Ability to develop team members by inspiring, encouraging and providing constructive criticism to help improve performance


Preferred Level

  •  10+ years








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*Based on revenue as reported by “Fortune 500, ranked within Industries, Insurance: Life, Health (Mutual),” Fortune Magazine, June 17, 2016.  See http://fortune.com/fortune500/  for methodology.

**Total surplus, which includes the Asset Valuation Reserve, is one of the key indicators of the company’s long-term financial strength and stability and is presented on a consolidated basis of the company.


1. Operating earnings is the key measure use by management to track Company’s profitability from ongoing operations and underlying profitability of the business. This indicator is based on generally accepted accounting principles in the US (GAAP), with certain adjustments Company believes to be appropriate as a measurement approach (non GAAP), primarily the removal of gains or losses on investments and related adjustments.


2. Assets under management represent Consolidated Domestic and International insurance Company Statutory assets (cash and invested assets and separate account assets) and third party assets principally managed by New York Life Investment management Holdings LLC, a wholly owned subsidiary of New York Life Insurance Company.

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