Healthcare Membership Rep, # 122896
Cerritos, California
January 05, 2017
Position Type:
Full Time
/Your Talent. Our Vision./ At CareMore, a proud member of the Anthem, Inc. family of companies specializing in providing senior Americans a complete and pro-active health care experience, it's a powerful combination. It's the foundation upon which we're creating greater care for our members, greater value for our customers and greater health for our communities. Join us and together we willdrive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve.

Responsible for enrollment, billing activities and/or maintaining assigned accounts. Must be able to successfully perform all the duties of the Membership Rep I.

Primary duties may include, but are not limited to:
Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues and educating callers.
Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections; addresses a variety of enrollment questions and/or concerns received by phone or mail.
May be responsible for billing and delinquency processes for assigned groups.
Ensures accuracy and timeliness of the membership and billing function.
Responds to inquiries concerning enrollment processes.
Maintains enrollment database.
May order identification cards.
Determines eligibility and applies contract language for each case assigned.
Performs error output resolution for electronic eligibility and processes error discrepancy lists.
Maintains and reconciles premium bill, self-bill and individual billed accounts.
Notifies clients of premium discrepancies through payment adjustment notices and detailed audits.
Screens all forms and data for all paperwork received from Sales and/or Underwriting for new group and/or group re-classing benefits.
Makes request to Underwriting, Sales or Brokers for missing information and/or forms needed for new group or re-class of existing group.
May be responsible for loading rates for new groups and renewal/re-class groups within the appropriate system.
Screens group for benefits to determine if existing or new, recognizing when benefits are not standard and handling as appropriate.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Requires H.S. graduate or GED; 1-3 years relevant healthcare customer servicing experience which includes at least 1 year membership experience with the company; or any combination of education and experience, which would provide an equivalent background.

/Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2014 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at// EOE. M/F/Disability/Veteran./

Job Membership & Enrollment

Title: Healthcare Membership Rep, # 122896

Location: CA-Cerritos

Requisition ID: 122896

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