Help Desk
Location:
Atlanta , Georgia
Posted:
November 19, 2017
Reference:
00900-9500905771

Our client is looking for a Help Desk Technician for a contract to full-time position in Buckhead, GA. Email: matthew.mcdermott@rht.com for more info The Help Desk Technician 2 is responsible for responding to telephone calls, email and personnel requests for onsite technical support. Essential Job Duties Identify, research and resolves technical problems Document, track and monitor problems to ensure timely resolution Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems Correct application issues, solve network and security problems and identify common PC software and hardware problems Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software Perform other duties as assigned by management


A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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