The IT Helpdesk Support position is responsible for maintaining desktops (PC, Mac) environments. This person will be responsible for equipment installation, PC repair, office moves, responding to emails and phone support. This person must thrive in a fast-pace, dynamic environment and be passionate about cutting edge technology. Responsibilities: Install, and configure hardware, operating systems, and application software on new and existing PC, Mac, laptop, and printers. Arrange, deploy, and move desktop setups in order to accommodate new full-time's and user relocation. Manage Active Directory domain user and computer accounts. Manage inventory of software licenses and hardware assets. Respond to end user requests via phone, email, trouble ticket and walk-ins; quickly identify, research and resolve issues. Responsible for daily support of the IT Lab, including cleanup, organization and consumables. Manage desktop protection utilities and provide immediate response to outbreaks and new security updates. Utilize desktop deployment utilities such as Windows Deployment Server. Create documentation for standard operating procedures, one-off installations, and end user training. Will gradually learn and assist with server maintenance and infrastructure support. Be available off hours for scheduled maintenance, critical update releases, physical office moves, and duty pager. Travel when needed to support remote offices (less that 5% of time). Must be able to lift up to 50 pounds.