Help Desk
The Woodlands , Texas
November 20, 2017

Provides tier 2 level support via telephone, email, and in-person correspondence •Answers, evaluates, and prioritizes service requests received via telephone, voice mail, e-mail, and/or in-person for users' computer performance •Troubleshoots client Internet connectivity, backup, and other network wide issues •Isolates performance issues to determine cause of hardware malfunctions •Provides end-user desktop support and troubleshooting in Windows/Office environment •Provides comprehensive, client-focused solutions to address problems and new functionality requests from end-users, client IT staff, and Reboot Networks team members •Performs system maintenance and checks of existing network infrastructure •Contacts software and hardware vendors, via voice or online systems, to research problems and determine recommended solutions •Evaluates software and hardware to determine whether product will be an effective tool for employees, and writes software and hardware evaluations and recommendations for managerial review •Brainstorms with team members to resolve more complex problems and escalates difficult issues to Team Lead for additional technical assistance •Performs initial program load and user-specific setup for standard desktop applications •Performs daily checks to verify system availability •Efficiently executes maintenance and support procedures, anticipating the needs of clients and communicating clearly with all interested parties using email, ticket tracking systems, telephone, and in-person correspondence •Documents all relevant infrastructure adjustments, augmentation, and deployment within the Reboot Networks documentation system, and helps to maintain the accuracy of the help desk database •Participates in creation and maintenance of IT standards and procedures.

A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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