Help Desk
Houston , Texas
November 24, 2017

•Ensures procedures are adequately documented and consistently followed •Provides mentoring and coaching to less experienced IT Service Desk Analysts for on-going development and work on Continuous Improvement •Sets priorities and handles escalation issues for the IT Service Desk •Works on special projects and attends meetings as instructed/assigned by the manager •Ensures 24 X 7 coverage for IT Service Desk •Monitors requests regarding problems with computer equipment and software, addressing problems in a timely manner · Troubleshoots, identifies and resolves advanced hardware or software issues, determining solutions and providing senior level technical support for escalated incidents/problems •Creates, modifies and terminates accounts in Key applications and Active Directory •Reviews incident management and resolution for other analysts, generates SLA reports regularly and meets with other analysts as needed for review and consultation •Maintains documentation for education of service desk and creation of knowledge base •Performs other related duties as assigned

A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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