Provide direct technical support (Level 1 and Level 2) for computer system users in the office. Support and troubleshoot both computer and telecommunications-related issues: software, hardware, network devices, printers, and smartphones. Handle tickets escalated from the Help Desk in a timely manner. Provide follow-up to users after initial visit. Retain ownership of own assigned tickets and update ticket logs daily. Other Essential Duties (Duties are performed periodically, as necessary): Lead projects as assigned by the Houston IT Support Manager. IT projects include but are not limited to software upgrades, computer set-ups, phone upgrades and end-of-lease equipment returns. Set-up audio/visual and other presentation needs in conference rooms. Assist with training system users as required on all aspects of computer Technology. Participate in application testing, and systems documentation. Participate in the weekly rotation of the after-hours department cell phone and provide after-hours support. Maintain accurate equipment inventory by following policies and with direction from the Houston IT Support Manager. Maintain and improve technical skills and abilities through continuing professional education and certifications. Light travel may be involved to other firm's locations.