8a - 5p Monday through Friday.Description:
The ideal candidate will be providing maintenance and operations to support a help desk supporting a specific state-wide application. On a day to day basis, they monitor thousands of alerts with regard to the system. Their role is to navigate what type of issues the alerts pertain to (network, database, and system issue) and either diagnose it, troubleshoot it and resolve it or forward it to the correct team.Requirements:
About TEKsystems:Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email firstname.lastname@example.org for other accommodation options.
- Working experience and/or knowledge of virtual machines (VMware, Hypervisor, Oracle virtual machines) where they're able to troubleshoot unresponsive VM's, issues with the OS, and can follow procedures and follow through until resolution or escalation
- Ticketing system experience or experience working with a service request system
- Help desk experience answering calls, troubleshooting systems (not only computers), and providing exceptional customer support
A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.