The Help Desk Agent maintains a proficient knowledge of the technical programs and is responsible for responding to Help Desk contacts, creating incidents, and assisting users with various systems issues. The individual may be asked to assist in special projects coordinated by Team Lead.
Provides friendly, courteous, and quality IT support to all users.
Strives to meet or exceed all SLA goal Respond to incoming telephone calls, voice mail, web-submissions, emails and/or chat for assistance from users experiencing problems
Supplies Level 1 technical support
Assists with advanced troubleshooting for special projects as directed by Team Lead
Troubleshoots, analyzes, resolves, tracks, escalates and accurately documents various technical problems and resolutions (i.e. software, hardware and client specific applications)
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email firstname.lastname@example.org for other accommodation options.
A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.