Provides telephone and email support to all brands for all telecommunications related issues and provides basic Point of Sale Support. Also, provides basic software and hardware support for all corporate associates.
-Incident Recording Log and track any store and corporate associates? issues into the call tracking system in a complete and timely manner.
-Provides telephone support to all brands for all telecommunications related issues and provides basic point of sale support as needed. Also provides basic hardware and software support for corporate associates.
-Coordinates repair and maintenance of telecommunication, POS equipment, or computer equipment by vendors or escalated resources to ensure efficient resolution of any store or corporate issues
-Ensures accuracy and timeliness of Peregrine data by maintaining accurate record keeping of information.
-Routing requests to resolution groups when incidents are not resolved during initial support.
-Monitoring the status and progress toward resolution of all open incidents.
-Keeping affected users informed about progress of incidents.
-Resolution confirmation and closure of incidents for quality assurance of information in call tracking tickets.
-Reports to analyst and/or Supervisor/Manager daily on status of support issues.
-Other duties and responsibilities defined by management.
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email email@example.com for other accommodation options.
A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.