Our client assists with taking help desk calls for the internal end users for ticketing and first line trouble shooting. They have documented procedures and protocol for the different scenarios and applications that they will be receiving calls on and their role is to create a ticket for each call that comes in, do the technical troubleshooting they are able to, and escalate if needed. This is a Windows environment, but they will receive calls of a spectrum of nature.
Job duties and procedures:
- Tier 1 phone support
- Password resets, PC reboots, and general problem solving
- Accurate documentation of procedures
- Troubleshooting issues over the phone
- Customer service and great communication
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
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A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.