Provides 100% phone technical support service to clients (internal and external) by providing a single point of contact to report problems or direct inquiries regarding IT-related "break-fix" and "how-to" issues in accordance with appropriate industry standards. Analyzes user problems through various troubleshooting techniques. Aims for First Call Resolution, logs and when applicable dispatches incidents to the appropriate personnel. Maintains IT service management software appropriate for role. Resolves incidents within appropriate industry standards. Handles general administrative duties. Other duties as assigned.
Desktop / Help Desk Support - Responsible for providing customer service and technical expertise for all levels of users. Diagnoses and troubleshoots software, hardware and procedural problems and works to minimize downtime resulting from these issues. Responsible for day to day logging, tracking and resolving of customer reported problems or concerns.
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email firstname.lastname@example.org for other accommodation options.
A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.