Help Desk
Location:
Irving , Texas
Posted:
November 18, 2017
Reference:
6177337
The Service Desk Analyst has a very wide array of tasks all surrounding in-bound phone calls. This role is responsible for supporting end users in a 24x7 capacity, worldwide. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues.

Optimal candidates will have the following preferred experiences:

* 1-2 years of help desk/call center experience.
* 1-2 years of experience working with "service desk ticketing tools" preferred. (Service Now, HP Service Manager, etc.)
* Punctual and willing to learn and assist team mates.

Optimal candidates will also possess the following knowledge:

* Basic Hardware troubleshooting
* Understanding of both wired and wireless networks
* Local and network printing
* Ability to troubleshoot Windows 7 related issues
* Cisco VPN Client
* Knowledgeable with office products:
o Outlook profile creation and maintenance
o Creating and troubleshooting rules
o Backup PST and OST files
o Basic Microsoft Excel support
o Basic Microsoft Word support

Products we support:

* Windows 7, Windows 8/8.1 and Windows 10
* Microsoft Office Suite 2003 - 2013 , O365 (Word, Excel, Outlook, PowerPoint, Access, Lync /Skype)
* Internet Explorer 9+
* Tablets and phones running on Apple iOS and Android

Corporate Applications:

* PeopleSoft ( PeopleSoft HRMS / Payroll, PeopleSoft FIN /SCM)
* SAP
* SharePoint - Basic support
* Lotus Notes
* Cisco AnyConnect VPN
* SCCM Client
* Active Directory
* LanDesk
* Business Objects
* Bomgar

Non-technical Skills:

Strong soft skills is a must. We are looking for people that have a technical foundation and are eager to learn and grow within our organization. This position is a contract position with the opportunity to get hired direct with TEKsystems Global Services.

We are a multi-customer support center that provides various levels of support. Everything from more customer service orientated to highly technical windows and network support. We also provide growth opportunities for agents to go from Tier 1 to Tier 2, Tier 2 to Team Lead, and Team Lead into management.

About TEKsystems:

Join TEKsystems, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

About TEKsystems:

Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems.com for other accommodation options.

A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.

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