Help Desk Analyst
Providence , Rhode Island
November 22, 2017

The Help Desk Agent position requires the handling of multiple avenues of contact for assistance throughout the business day; quickly, courteously and efficiently. During each contact for assistance, Agents are required to notate, diagnose and either resolve or escalate the issue to the appropriate support group. This process requires robust troubleshooting and decision making skills to effectively execute. In addition, agents are also tasked with performing other duties, such as password resets and in-depth documentation of solutions and fixes. Please email

A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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