Help Desk Analyst

  • Company: Adecco
  • Posted: January 14, 2017
  • Reference ID: 1350340547
Adecco is assisting one of the largest Oil and Gas companies fill a temp to hire opportunity for a Help Desk Systems Analyst. This position will be assisting the Marketing Systems Department in its efforts to manage deployment of new equipment or software upgrades for retail service stations and convenience stores.

Job Summary

Responsibilities include
• Primary responsibility--conduct POS (Point of Sale) system software upgrades at retail petroleum convenience stores by following predefined remote dial in script
• Primary responsibility--complete site call back and follow-up work, and assist with issue resolution processes
• Managing and updating rollout schedules on a daily basis
• Facilitating collection of site surveys and other site-specific information
• Analysis of site surveys to determine pre-requisite qualifications
• Creating equipment and service requirement schedules for system upgrades
• Monitor progress using methods and checklists developed by the lead project manager
• Coordinate and communicate upgrade schedules with field operations, site managers and technical resources
• Daily updating of status reports

Preferred Skills, Education and Experience
• Excellent communication skills
• POS (Point of Sale) experience:
o Primarily: Radiant
o Secondary: VeriFone Commander
• Capable of working with and preserving the integrity of large amounts of data in Microsoft Excel
• Task oriented and a self-starter

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