Help Desk Analyst I

Robert Half Technology is actively in need of a Help Desk Analyst to support local and field users in a growing company in the Wholesale Distribution industry. You will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Due to this role being very visible within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Oronoco, Minnesota (near Rochester).

Key responsibilities

- Spot recurring technical issues and deploy solutions to address the root of the problems

- Provide IT assistance for Windows, Microsoft Office, and a variety of other software applications used internally

- Troubleshoot incoming Incidents from end users via phone and tickets created via a Self Service portal and document in a Service Management ticketing tool

- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) in a corporate environment

Interested Candidates: Please contact Sally Lander at (612) 359-4960 or sally.lander@rht.com

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