Help Desk Analyst I
Location:
Minnetonka , Minnesota
Posted:
November 19, 2017
Reference:
02300-0010167700

Robert Half Technology is actively in need of a Help Desk Analyst to support local and field users in a growing company in the Wholesale Distribution industry. You will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Due to this role being very visible within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Oronoco, Minnesota (near Rochester). Key responsibilities - Spot recurring technical issues and deploy solutions to address the root of the problems - Provide IT assistance for Windows, Microsoft Office, and a variety of other software applications used internally - Troubleshoot incoming Incidents from end users via phone and tickets created via a Self Service portal and document in a Service Management ticketing tool - Understand and utilize ITIL processes (Incident, Problem, Change, etc.) in a corporate environment Interested Candidates: Please contact Ben Hall at (612) 359-4960 or ben.hall@rht.com


A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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