Help Desk Analyst II
Nashua , New Hampshire
November 20, 2017

Minimum of 2 years of IT related work experience. Intermediate Microsoft Excel skills with ability to create complex spreadsheets using formulas, including v-lookup, and pivot tables. Prior experience with user provisioning and de-provisioning processes in an identity access management capacity Basic knowledge and experience working with Active Directory and Identity Access management tools Basic knowledge and experience with ServiceNow, Cherwell or similar incident tracking and request system Basic understanding of and experience with databases, LDAP and directory services, application servers, operating systems and network infrastructure Experienced with single sign on, multi-factor authentication and privileged access management Basic understanding of MS Exchange administration Strong organizational skills and ability to meet changing priorities and multi-task while meeting strict deadlines Ability to organize, analyze and interpret data to explain complex irregularities or trends Ability to use key performance metrics and data to provide insights and make strategic business recommendations Proven commitment to providing and maintaining the highest level of customer service Excellent communication skills with a proven ability to effectively interact with all levels of employees Proven analytical and problem solving skills Successfully handles multiple priorities simultaneously from access requests to problem tickets Able to work independently but is also a strong team player Flexibility; willingness and ability to work sometimes late hours and perform a diverse array of tasks Strong sense of urgency and commitment to meeting SLA's CompTIA Security+, Certified Information Systems Auditor (CISA) or other relevant IT certifications preferred

A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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