Help Desk Analyst II
Location:
Posted:
September 13, 2016
Reference:
02720-0008843475
Responsibilities: •Provide helpdesk support and resolve problems to the end user's satisfaction •Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority •Troubleshooting business applications such as: AutoDesk, Adobe, and Microsoft via telephone and remote access tools •Modify configurations, utilities, software default settings, etc. for the local workstation •Utilize and maintain the helpdesk tracking software •Document internal procedures •Maintain inventory of all equipment, software and software licenses Role Requirements: •2-4 years of Helpdesk and Desktop enterprise level technical support experience in Windows, Active Directory, Outlook / Exchange, Microsoft Office 2007/2010, VoIP, and remote access/VPN, DHCP and Windows Server •Knowledge of personal computing standards, MAC and Windows OS in Client/Server based LAN systems using TCP/IP protocols •Familiarity with current mobile devices and OS including IOS, Blackberry, and Android •Have excellent written and verbal communication skills across all levels of the organization •Be a self-starter who takes initiative to work and develop holistic solutions •Continually exercises critical thought and judgment to determine the most appropriate action •A college degree or relevant coursework in Information Technology and prior experience working in detail oriented organizations •ServiceNow experience strongly desired •Microsoft or Technical Certifications are a plus *For immediate consideration; please send resumes to jason.obiedzinski@rht.com*
A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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