Job Description Branch ID:5119
Pay Rate/Salary: Up to $13.00 / Hour
Help Desk CSR
Portland, OR 97202
$13.00 / hour
24/7 Call Center with various shifts available.
Provide remote technical support for various hardware and software applications across the enterprise and provide initial customer contact for issues within the organization.
. Provide technical support via phones and/or other media, as required.
. Complete and document all calls in the form of service tickets through resolution.
. Escalate and monitor tickets through IS&S support layers to issue resolution.
. Dispatch vendors or division contacts as required for on-site repairs.
. Analyze and determine magnitude of incident, and escalate to management any identified trends affecting customers to reduce overall incidents.
. Communicate technical analysis and resolution through written documentation within knowledge base.
Job Requirements Education/Skillset Requirements:
. High School diploma or GED.
. At least 1 year in a technical role.
. Strong customer service skills.
. Strong written and oral communication skills.
To apply, please send your resume to firstname.lastname@example.org
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