Help Desk CSR
Location:
Portland , Oregon
Posted:
September 08, 2017
Reference:
826937970
Job Description Branch ID:5119

Pay Rate/Salary: Up to $13.00 / Hour
Help Desk CSR

Portland, OR 97202

$13.00 / hour

24/7 Call Center with various shifts available.

Summary:

Provide remote technical support for various hardware and software applications across the enterprise and provide initial customer contact for issues within the organization.

Essential Functions:

. Provide technical support via phones and/or other media, as required.

. Complete and document all calls in the form of service tickets through resolution.

. Escalate and monitor tickets through IS&S support layers to issue resolution.

. Dispatch vendors or division contacts as required for on-site repairs.

. Analyze and determine magnitude of incident, and escalate to management any identified trends affecting customers to reduce overall incidents.

. Communicate technical analysis and resolution through written documentation within knowledge base.

Job Requirements Education/Skillset Requirements:
. High School diploma or GED.
. At least 1 year in a technical role.
. Strong customer service skills.
. Strong written and oral communication skills.

To apply, please send your resume to brittany.liss@staffmark.com

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