Help Desk CSR
Portland , Oregon
September 08, 2017
Job Description Branch ID:5119

Pay Rate/Salary: Up to $13.00 / Hour
Help Desk CSR

Portland, OR 97202

$13.00 / hour

24/7 Call Center with various shifts available.


Provide remote technical support for various hardware and software applications across the enterprise and provide initial customer contact for issues within the organization.

Essential Functions:

. Provide technical support via phones and/or other media, as required.

. Complete and document all calls in the form of service tickets through resolution.

. Escalate and monitor tickets through IS&S support layers to issue resolution.

. Dispatch vendors or division contacts as required for on-site repairs.

. Analyze and determine magnitude of incident, and escalate to management any identified trends affecting customers to reduce overall incidents.

. Communicate technical analysis and resolution through written documentation within knowledge base.

Job Requirements Education/Skillset Requirements:
. High School diploma or GED.
. At least 1 year in a technical role.
. Strong customer service skills.
. Strong written and oral communication skills.

To apply, please send your resume to

A little about us:
Staffmark’s mission is simple—to help you achieve your goals. We want to be your job search partner.

Know someone who would be interested in this job? Share it with your network.