Help Desk II
Agoura Hills , California
November 21, 2017

Help Desk Analyst II

Our healthcare association client located in Agoura Hills is looking for a nbsp;help desk analyst to support local and nbsp;field users. nbsp;To be successful in this role, you should be a nbsp;creative problem solver nbsp;who enjoys working in a dynamic and rapidly-changing work environment. Because this role is very visible within the company, you will have the opportunity nbsp;to make a nbsp;positive nbsp;impact on the department and organization.

Daily Duties:

  • Respond and follow up on technical help tickets submitted via phone, email, and walk-ups
  • Provide IT support for Windows, Microsoft Office, and a variety of other applications used internally
  • Independently investigate and implement solutions to technical issues nbsp;
  • Identify recurring technical issues and propose solutions to address the root of the problems

Preferred Experience:

  • Experience installing and configuring Windows OS, networked and local printers, and business applications
  • Windows 7 administration and bug fixing in an Active Directory environment
  • Excellent problem solving skills in Microsoft Office applications
  • Basic TCP/IP networking concepts
  • Audio/Visual setup and support
  • Experience with IT support ticketing systems


**For immediate consideration, please send your resume directly to**

Important: Due to the time-sensitivity of this role, our client will only consider local candidates. Non-local candidates will not be considered.

A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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