The Help Desk Manager will lead, build process and re-brand the Help Desk Team. They will lead incident, problem, change, release, and configuration management functions. This person will be called on to utilize their past experience in an IT Help Desk environment in order to implement a fast paced, high functioning Help Desk meeting critical defined SLAs. The Help Desk Manager is responsible for assisting the Director of IT Operations in managing and reporting the daily operations of the Help Desk team. The Help Desk Manager also assists in developing, recommending and enforcing IT policies relating to the Help Desk operations and Enterprise support. This position is responsible for recommending and implementing industry best practices is support processes such as ITIL or other such practices. The position is responsible for project management of various technical projects, will manage vendor relationships and is expected to demonstrate sound business judgment. This position is responsible for various property hardware and software inventory and will assume a role in the selection and ordering of these products. The Help Desk Manager reports directly to the Director of IT Operations and supervises the Help Desk Staff Members.
A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.