Help Desk Manager
Location:
Poughkeepsie , New York
Posted:
November 24, 2016
Reference:
5834189
Top Three Skills:
  • 5 years of experience managing a helpdesk AND call center environment; managing staffing model, creating schedules, and managing ticket resolution.
  • 5+ years of experience troubleshooting helpdesk issues, CompTIA A+ or Network+ certification would be a plus. There may be needs for this person to get on the phone to resolve issues from time to time.
  • Experience maintaining Knowledge Base information, including updating information, experience with Sharepoint to create documents would be a plus.


  • Additional Information:
  • 5+ years of helpdesk and call center troubleshooting experience
  • CompTIA A+ or Network+ Certification a plus
  • Experience managing and maintaining a Knowledge Base
  • Experience with Sharepoint for documentation would be a huge plus
  • Experience working with vendors
  • Experience managing people: performance reviews, disciplinary action when necessary
  • Experience with Infopoint for ticketing would be a plus, they will have training on this when starting
  • Bachelor's Degree or combination of Associates and 5+ years of experience


  • About TEKsystems:

    Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems.com for other accommodation options.
    A little about us:
    TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.

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