Helpdesk
Location:
Cranbury Township , New Jersey
Posted:
January 13, 2017
Reference:
1010828547
A Help Desk position in Cranbury NJ is currently available courtesy of Modis Engineering. This is an immediate opening for our client who is willing to interview the right candidate as soon as possible.

Help Desk Responsibilities include:


Ability to prioritize and complete multiple tasks simultaneously
Organized, self disciplined
Ability to interact effectively with all team members and support the group's efforts.
Strong analytical and communication skills
Advanced problem evaluation and problem solving abilities
Broad technical knowledge of DNS, DHCP, TCPIP, VoIP, MS Server, MS Exchange, ADS, WAN & WLAN technology
A good understanding of virtualization (VMware)
Ability to present technical information to a non-technical audience
Customer service skills and communication including empathy, patience and motivation
Ability to work with colleagues with language barriers and time differences
Willingness and ability to travel as required
Knowledge of ITIL a plus
Act as visible point of contact for customer engagements and project support
1nd and 2rd level hardware, software, telecomm and A/V support including service issue response and follow up as well as escalation if needed.
Provide cross platform support
Support virtual and physical environments on various hardware platforms
A good understanding of installation and configuration of SAN/NAS/DAS
Resolve and conduct root cause analysis of performance failures /issues
Monitor, update and resolve service requests in the helpline ticketing system
Provide muliti platform mobility support
Produce documentation and change control
Ensure delivery of objectives and goals
Document time in SAP PS
Install, troubleshoot and repair computer hardware and software
Create documentation for end user support or departmental support, design and provide training when needed
Support telecommunications system
Collaboration administration and support including web conferencing tools, conference room equipment and TBITK for equipment
Maintain facility security applications, ensure compliance to required regulations
Remote service tech support lead
Associates or Bachelors degree desired



If you are interested in this Help Desk position in Cranbury NJ then please click "APPLY NOW". For other opportunities available at Adecco Engineering and Technology go to www.modis.com. If you have questions about the position please contact Heather Bennett at 732-452-0438 or at heather.bennett@modis.com






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