Naperville , Illinois
November 22, 2017
When speaking with our Current Helpdesk Technician on this team he said someone should have 1-2 years of service desk/helpdesk experience. They must be able to support workstation issues, MS office products, password resets, and basic break/fix support. A lot of the tickets will get forwarded to another team but they must be proficient enough to know how to restart software programs and have a basic-medium level of pc/laptop hardware. This experience can come from technical schooling, certifications, or hands on experience. Any ticketing software experience is very nice to have; they use Cherwell and will be trained on it. There is a two week training program where they will sit and mirror an experienced service desk specialist to learn and listen on calls

About TEKsystems:

Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

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TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.

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