Helpdesk Analyst (Salesforce.com and Marketing Systems)
Location:
New York , New York
Posted:
October 22, 2017
Reference:
00510769
Basic Qualifications:
  • Bachelor’s degree
  • 1 year of experience with Saleforce.com
  • 6 months of experience conducting User Acceptance Testing (UAT)
  • 6 months of experience in requirement gathering and writing user stories
Preferred Qualifications:
  • Experience in Marketing
  • Team Lead/Supervisory experience
  • Helpdesk experience
Professional Skills Requirements:
  • Passion for building user loyalty through exceptional listening and relationship building
  • Strong written and verbal communication
  • Ability to work in a fast-paced and metrics driven environment with proficient multitasking
  • Able to conduct analysis and make recommendations
  • Ability to navigate in a workflow environment with ability to create and understand process flows
  • Ability to provide user training and consultations
  • Ability to take ownership on special projects
All of our professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

 


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