HelpDesk (IT, no experience required)
Location:
Edina , Minnesota
Posted:
November 25, 2017
Reference:
6171224
****Very Entry Level****

No Technical experience needed... technical experience is only a nice to have.

Top Three Skills (required):
  • Positive attitude
  • Interested in an IT career
  • Good work ethic
  • 0-6 months desk or call center experience (or tech school class/intern).


  • 3.ENTRY LEVEL hardware - no experience needed

    Position Summary:

    Provide technical support to internal employees over the phone. Log, track, and report all incidents that occur with ServiceNow incident tracking software. Follow knowledge base processes and steps, document all troubleshooting performed, and escalate incidents as appropriate.

    Responsibilities:

    Answer phone calls, record, resolve, and track all incidents from Site personnel

    Phone support for various types of networks, software, hardware, including but not limited to: Point of Sale software, scanner, electronic appointment book, wireless, modem, internal web portal

    Understanding of network, VoIP, and DSL troubleshooting techniques

    Administer User ID?s and passwords for several internal web portals

    Perform outbound follow-up calls with salon personnel as needed

    Qualifications:

    High school diploma or equivalent Proficiency with Lotus Notes and Microsoft Office

    Network topology knowledge, specifically TCP/IP

    Knowledge of DSL/VoIP and 3G connections and installations

    Understanding of firewalls, routers, analog modems, multiple VoIP phone lines, splitters, and filters on analog/DSL connections

    Experience troubleshooting all in one fax/scanner/copier wireless printers

    Experience utilizing a knowledge base while troubleshooting incidents

    Prior call center experience

    Positive attitude, strong work ethic, teamwork oriented

    Excellent problem solving and time management skills

    Ability to express complex technical concepts effectively, both verbally and in writing

    Ability to work well with people from different disciplines with varying degrees of technical experience

    Must be customer support oriented, able to work in a dynamic and fast paced environment

    Qualifications (nice to have):

    AS, BS or BA degree in Information Technology related field

    Experience with AS/400

    Experience with RS/6000

    Experience with handheld scanners

    ITIL Essentials or certification Previous retail/cash register experience

    Please note different shifts listed. Also, any Spanish or French speaking skills a plus. 6,500 sites international that this team supports.

    Who is the Internal/External Customer:

    External. All Salon owners/managers interacting with the call center for technical support

    Impact to the Internal/External Customer:

    failure to meet the above mentioned challenge results in a lack of customer satisfaction therefore resulting in loss of clients. Providing a great experience as a site will result in customer retention.

    Business Challenge:

    Currently - the Sites nationwide are not getting the support that This company's corporate would like to see. They want to employees working instead of troubleshooting IT issues. So - Providing timely and accurate info to all current and potential site customers' needs to happen. This includes scheduling, product line stock, and credit card transactions more efficiently.

    Why work here?

    Great opportunoty to join a large corporation and advance to IT Help Desk, Networking team, and potentiall QA.

    Why is position open?

    This company is committed to improving their IT support for company site owners.

    Technical Environment:

    Heat. AS400. Lotus Notes.

    About TEKsystems:

    Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems.com for other accommodation options.

    A little about us:
    TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.

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