The Client Support Specialist provides professional and skilled technical services and support to our customer's HQ and branches user base. The CSS interacts daily with our customer's employees through a variety of channels including in-coming telephone calls, emails, and service tickets. Responsible for logging and tracking incidents through resolution and involving other IT staff and/or groups as needed. Accountable for meeting established service level agreements and maintaining the appropriate level of communication with the client and other IT staff.
The CSS provides technical support to clients for all service and support requests with minimal supervision. This includes supporting a variety of client-based hardware as well as mobile devices. Will require travel to various branch locations for installation of hardware and other devices, as well as on-hands troubleshooting and support. Accurately and efficiently logs and tracks support incidents through resolution or escalation according to established procedures and service level agreements. Maintains understanding of the various IT groups such that the appropriate resources needed for problem resolution can be quickly identified and deployed. Monitors open issues and ensures timely and effective closure.
The CSS communicates with team and technical leads when observing recurring issues that may need investigation. Gathers information and discusses further action with Managers. Assists with implementation of recurring issue resolution when appropriate. Deploy, manage, and provide ongoing support for IOS-based devices (iPhone/iPad in particular). Manage and maintain access to web-based collaboration tools (Webex and conference bridges in particular).
The CSS performs other duties as assigned and according to established policies and procedures including, but not limited to, maintaining standard documentation and remaining current with technical and organizational information as needed to provide expected level of client service and support.
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email firstname.lastname@example.org for other accommodation options.
A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.