Helpdesk Technician
Las Cruces , New Mexico
November 24, 2017

- This position requires an active Secret or Top Secret Clearance.

- This position requires the CompTIA Security+ Certification. (CE version)

*** If you don't hold an active clearance and an active CompTIA Security+ Certification you won't be eligible for this position.

Value For Employees:

There is a lot of room for growth within this company. This company offers great health and dental benefits and a 401K. This is a very long and stable position.

Top Three Skills:

1) 2 Years of Help Desk experience
2) 2 Years of Hardware support
3) 2 Years of Experience supporting Office 2013 and Adobe products

***Must have a Security clearance***
***Must have a Security+ CE***

Job Description:

The Help Desk Tech II will provide telephone, online and in-person technical customer support to resolve software and hardware issues on PC desktop and laptops in a DoD environment. Tier II personnel assist Tier I personnel in resolving basic technical problems as well as unresolved issues received from Tier I. Tier II issues are acknowledged within thirty (30) minutes and resolved or escalated according to the performance standards.


Handling incoming work orders, emails, and phone calls for a customer base of over 1500.
Installing and troubleshooting a variety of software packages in a Windows environment.
Setting up and troubleshooting various printers, scanners, and other peripherals.
Assisting users with account setup, data backups, and general usage of desktop and laptop PC's.
Work diligently with MS Operating Systems, applications and use troubleshooting techniques, antivirus procedures, network connectivity, email clients, protocols to resolve customer issues.
Computer life-cycle replacements utilizing WIN Image.
Ghost images, transfer data, upgrade systems and run update on computers.
Create, add or remove user profiles account, domain or groups in active directory.
Laptop VPN configuration and support using Cisco products.
Deliver written weekly reports to supervisor.
Working with Help Desk Ticketing systems, Excel spreadsheets, and various databases.
Maintaining systems to meet or exceed client security requirements.

Business Challenge:

Currently, they are short staffed which is causing trouble tickets to add up. They must minimize the number of tickets that they have open.

Non-Technical Skills:

◦ Must have a professional friendly attitude, strong work ethic, and the ability to work in a fast-paced, dynamic environment.
◦ Must be able to work independently or as part of a team.
◦ Solid communication skills; both verbal and written are must.

About TEKsystems:

Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email for other accommodation options.

A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.

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