Home Loans Servicing QA Associate-Bankruptcy

  • Company: Capital One
  • Posted: December 02, 2016
  • Reference ID: R14165
Plano 2 (31062), United States of America, Plano, Texas

Home Loans Servicing QA Associate-Bankruptcy


  • Gather data by reviewing an established baseline to ensure compliance with regulatory and investor requirements
  • Provide feedback on quality adherence and risk
  • Develop and maintain procedural and policy expertise within supported areas of business
  • Calibrate with peers, managers or supported areas, Monitoring & Testing, and Compliance as needed
  • Identify possible suspicious activity or fraud while performing Quality Assurance activities and make appropriate referrals for further investigation
  • Collaboration of projects which may occur based on situation, need, and associate availability
  • Perform final reviews on completed quality results
  • Perform calculations of all BK figures provided including, but not limited to, P&I, escrow, and fee charges.
  • Maintain a full understanding of all bankruptcy laws (federal, state, and county/judicial)
  • Update testing as needed (procedural and bankruptcy law changes).
  • Maintain a full understanding of the different types of claims filed and the internal processes that support or affect those claims.

  • High School Diploma, GED or equivalent certification, or Military experience
  • At least 1 year mortgage servicing experience

  • 2 years MSP experience
  • 2 years mortgage servicing experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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