RequirementsEducation Required: • Bachelor’s Degree and 2+ years equivalent work experience or high school diploma and 4+ years equivalent curriculum/writing development work experience. Education Preferred: • Bachelor’s Degree and 3+ years equivalent work experience or high school diploma and 4+ years equivalent curriculum/writing development work experience. • BA or BS Degree in English, Communications or related degree with concentration in Technical Writing. Skills/Experience Required: • 2+ years of related human resources experience. • 2+ years curriculum/writing development work experience. • 2+ years of related human resources experience. • Direct experience and knowledge of the Contact Center environment. • Experience with various Content Management tools, i.e., SharePoint • Proficient with MS Office products Communications – Strong listening, speaking, editing/writing, inquiring, and presenting skills. Ability to get consensus and collaboration across numerous functional areas or business units; ability to explain complex concepts in layman's language; ability to generate enthusiasm; ability to communicate with all levels of management and staff; ability to establish straightforward, productive relationships; treats all individuals with fairness and respect, demonstrating sensitivity for cultural and gender differences; shows great drive and commitment to the organization’s mission; inspires others; maintains high standards of personal integrity. Client Orientation - Understands clients' needs and concerns; responds promptly and effectively to client needs; customizes services and products as appropriate. Drive for Results - Makes things happen; is proactive; balances "analysis" with "doing"; sets high standards for self; commits to organizational goals. Teamwork - Collaborates with others in own unit and across boundaries; acknowledges others' contributions; works effectively with individuals of different culture and gender; willing to seek help as needed; ability to influence and resolve differences across organizational boundaries; ability to gain support and commitment from others even without formal authority; ability to resolve differences by determining needs and forging solutions that benefit all parties; ability to promote collaboration and facilitate teamwork across organizational boundaries. Learning and Knowledge Sharing - Open to new ideas; shares own knowledge; applies knowledge in daily work; builds partnerships for learning and knowledge sharing. Analytical Thinking and Decisive Judgment – Ability to analyze issues and problems systematically; ability to gather broad and balanced input, draw sound conclusions and translate conclusions into timely decisions and actions. Skills/Experience Preferred: • Case management experience • SAP experience • Project or program management skills • Understanding of Six Sigma/Process Improvement Concepts
Coca-Cola Refreshments is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.