HVAC Dispatcher
, New York
October 18, 2017
Job Description Branch ID:5100

Job Summary:

The HVAC Service Coordinator will coordinate the field activities of the service division. The Service Coordinator communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements. Schedule all field personnel for seasonal preventive maintenance contracts, service repairs & replacements. This position acts as liaison between the office and assigned field technicians.

Essential Functions:

  • Receive and respond to all client inquiries and complaints.

  • Reports all out-of-line conditions affecting customer satisfaction to Service Manager.

  • Receives incoming requests for services and relays sense of urgency to Service Managers.

  • Dispatch and manage the workload of assigned field technicians.

  • Complete billing of assigned work as per department guidelines.

  • Complete estimates as needed and follow-up as per department guidelines.

  • Complete weekly time reports, verify assigned technicians hours and expenses.

  • Dispatch technicians to emergency service calls.

  • Monitor customer complaints to ensure that problems are resolved in a timely manner with the best solution possible and filters up issues to Service Managers as needed.

  • Manage monthly maintenance workload to ensure completion, provide updates as needed.

  • Schedule all client site visits for non-service calls and maintenance visits.

  • Manage approved repair work to ensure optimum client needs and maximize profitability.

  • Cover standby. Complete assigned tasks/projects.

  • Follow all DMC work rules, policies, and safety guidelines.

  • Cover standby phone service periodically as per company after hours procedure.

  • Provide complete status reporting for the following weekly:

  • Open call

  • Open estimate

  • Follow-ups

  • Cover additional technicians for all above in event someone is absent.

  • Position Requirements:

  • At least 3 years' experience in HVAC service dispatching position

  • Proven written and verbal skills necessary to complete assigned tasks.

  • Considerable tact and human relations skills (teamwork) in interacting with all levels of management and staff.

  • Job Requirements Experience working as a Dispatcher for an HVAC company is required.

    To apply, please send your resume to christina.detko@staffmark.com

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