IBM I Technical Support Professional

  • Company: IBM
  • Location: Rochester, Minnesota
  • Posted: December 20, 2017
  • Reference ID: 120475BR
IBM is currently hiring a Technical Support Professional for the IBM i Server Software Support team. 
Location:  IBM campus in Rochester, MN. 
 
Join an outstanding team of Technical Support Professionals who work with many Fortune 500 companies and businesses worldwide supporting mission critical IBM I server software.

You will be part of an award-winning support organization dedicated to providing the highest level of technical support and customer care to ensure our customer's success.  This is a creative and fast-paced working environment.
   
Responsibilities:
  • Find solutions for customers with a wide range of server software issues including answering how-to questions, trouble-shooting defects, analyzing performance issues and collaborating across product areas to resolve problems.
  • Become trusted resource for customer questions on installs/upgrades/migrations, backup and recoveries, fix maintenance and using storage and virtualized storage solutions.
  • Help customers troubleshoot server software problems utilizing IBM team expertise, knowledge content, testing and development discussions. 
  • Contribute to the IBM knowledge content used by customers and staff by creating and helping to manage documentation.
  • Help to bring innovation and new ideas to support products and software
  • Leverage your unique talents to help grow the IBM brand and advance the IBM I Global Support Center mission.

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