We are looking for hardworking, responsible, customer service focused individuals with 1-2 years of experience in IT or individuals with a technical school background,and a strong desire to grow within a company. Please let me know if you are interested!
Our customer's management strategy is to drive loyalty and enhance growth, by providing an Industry-Leading customer experience. The company emphasizes its commitment to delivering exciting and seamless shopping experience across all channels.
Customer Success ---Service Desk--- Help Desk Operator
In Customer Success, we are obsessed with our customers and we aim to provide the highest level of customer experience possible. We don't just deliver customer service and resolve problems; we create raving fans of our employees and processes, and consistently work towards enhancing the overall experience. The Service Desk -- Help Desk Operator is responsible for creating a best in class customer experience while working through customer reported problems. The Customer Success organization is committed to maximizing the success of our brands through technology. We set the bar high making it our goal to always deliver value to our customers that exceed their expectations. The Help Desk Operator is a key role in a service focused organization that acts with empathy, urgency and integrity to deliver the highest quality results while taking care of any customer reported problems.
Provide a high level of support for internal employees located in the North America and Europe markets.
Research, diagnose, resolve or escalate technical and procedural issues from multiple service channels using multiple tools and documented process.
Use critical thinking skills, and probing questions to identify affected devices and applications.
Clearly log and assign tickets as outlined in department documentation and problem management requirements, owning the end to end life-cycle of issues reported to you, while keeping customers informed.
Communicate to employees with a high level of Customer Service that is easy to understand and non-technical. Utilize a third party interpreter when applicable.
Take personal accountability to meet Help Desk Operator key performance measurements and be punctual.
Actively contribute to meeting the department's shared goals and contribute ideas to improve performance.
Effectively handle multiple service channels at one time when needed with the same high level of support.
Provide quality customer service through communication, composure, empathy, helpfulness, and flexibility.
Remain cool under pressure and effectively handle stress, change, and uncertainty.
Understand the business impact of issues a customer reports, have a genuine concern for their situation while empathizing.
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email firstname.lastname@example.org for other accommodation options.
A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.