Implementation Analyst
Location:
Lincoln , Nebraska
Posted:
February 03, 2017
Reference:
R-10073166
Position Description

Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology. With more than 22,000 associates around the world, we’re pushing the boundaries of what’s possible with deep expertise and a commitment to innovation.

 

At Fiserv, you’ll find a collaborative environment that values teamwork and open-mindedness. Our unique combination of expertise and innovative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We’re helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Position Purpose:

Resource will be part of the Implementation Team, who will implement Notifi and Mobiliti products for data center and in-house clients for Bank Solutions clients.  The Implementation Analysts assist in implementation, training and continued support of the software and consulting services for the Fiserv product suite. They are responsible for the Installation of new products or product updates, responsible for training of products and for continued support of these products.

Essential Job Responsibilities:  

  • Perform remote and/or on-site software implementations, and provide follow-up product support for Fiserv’s clients via telephone, email, and web based contact channels
  • Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services
  • Thoroughly track, organize and document all product implementation and support related activities
  • Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices
  • Travel may be required
  • Perform other duties as assigned

Required Qualifications:

Education

  • Degree in Computer Science, Management Information Systems, Finance, Accounting or Business is preferred

Job Related Experience:

  • Financial Industry experience is advantageous
  • Previous customer service experience preferred

Additional Skills/Knowledge:

  • Basic understanding of workstation operating systems and computer functions recommended
  • Basic understanding of Microsoft Windows Server, including such functions as IIS and basic networking preferred
  • Ideal candidates possess the ability to analyze and solve complex problems, have excellent communication skills, and are team-oriented with a willingness to travel.



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