Implementation Analyst, Tech Lead
Location:
Shoreview , Minnesota
Posted:
November 08, 2016
Reference:
R-10073918
Position Description

Find Your Forward as an Implementation Analyst, Tech Lead Fiserv, a FORTUNE™ 500 member, and join the industry leader in financial services technology. With more than 22,000 associates around the world, we’re pushing the boundaries of what’s possible in financial services with deep expertise and a commitment to innovation. We support our team with a collaborative work environment that values leadership and new ideas. Members of our Implementation team thrive on this environment to build the solutions that power more than 13,000 banks and businesses worldwide.

In this role, you’ll help build the technology responsible for our core services. Your work will influence the success of companies across the world. Members of our Technology team are experts in the field, working to evaluate and improve today’s systems while building tomorrow’s. 

Position Purpose:

  • The Implementation Analyst, Tech Lead is a vital role at Fiserv Output Solutions (FOS) that significantly contributes to its overall business success. You are responsible for all aspects of new client implementations, changes to existing business as well as training all levels of the FOS organization and external clients on successful implementation processes. 
  • You will play a key role in ensuring that FOS implementation and release strategy is successful, followed and improved when and where necessary – bettering our processes, tools, methods and resources is a key effort.
  • You will have end-to-end authority and accountability over the deployment of project management methodology once a project is accepted into the FOS organization. Implementation Analyst, Tech Leads oversee multiple projects and project resources to ensure that the quality and success of our projects are consistent, and repeatable.
  • You will contribute as a client-facing representative of the company and our professional services organization
  • You will lead a team and guide individual associates in career growth

Essential Job Responsibilities:  

Responsible for the installation of Fiserv products and systems and the conversion of Client data and systems to complete functionality Plans, organizes, assigns, directs and evaluates the work of project teams engaged in solution delivery Acts as liaison with Clients and other departments, divisions, and organizations Ensures that the design, scope and high level estimates for client solutions are appropriate and strategic Provides overall leadership, direction and advice to the project teams Approves project deliverables, changes to project scope, schedule, and staffing hours Accepts responsibility for problems escalated from the team members Reviews / approves weekly timesheets in a timely fashion. Reports on activities of the program, via various documents and program review meetings Ensures timely reporting and approval of billing is in place Implements program management standards to ensure client satisfaction  Uses strong analytic skills to solve problems and make decisions based on limited precedents or guidelines Provides input for making resource decisions that affect a department and location Has direct reports and is responsible for reviews and evaluations

Required Qualifications:

Education

  • Required - Bachelor’s Degree in business or equivalent field or related experience.
  • Job Related Experience:
  • 5 plus years with emphasis on customer service and/or information technology solutions or equivalent education/experience.
  • 2 plus years managing a team of at least 5 resources.

Additional Skills/Knowledge:

  • Strong communication skills, oral and written
  • Proven ability to successfully manage a team
  • Self-directed and collaborative approach to solutioning and issue resolution
  • Demonstrated ability to assess critical situations and act quickly to address them

Travel Required: Approximately 10%, and primarily to customer or other Fiserv sites


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