Implementation Consultant, Sr

Position Description

About the Role: You will provide management, analysis, and consultation to existing clients during implementations/conversions, to ensure satisfied clients. This role is important to our organization as clients expect high quality assistance with all interactions with Fiserv, from the start of a project to then end of a relationship with us. You will love this job as you will be involved with all areas of the Bank, not just a specific application or solution.  You will bring your experience to the team to be a resource for other team members. You will have the ability to work independently, with the support of a team that is able to provide guidance and assistance. The best part of the job is working with the Clients and Fiserv Associates for a successful event.  You will always be learning, as every Client event is an educational opportunity. 

About our Business:

Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology. With more than 22,000 associates around the world, we’re pushing the boundaries of what’s possible with deep expertise and a commitment to innovation.

At Fiserv, you’ll find a collaborative environment that values teamwork and open-mindedness. Our unique combination of expertise and innovative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We’re helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Our organization provides complementary capabilities that go well beyond web online banking with multi-channel information and transaction delivery solutions customized for individual business users.  We serve as the intermediary between the company and our financial institution customers; serving as the customer advocate, guiding them through implementations and updates to our software.  We design and support the highest quality online banking software available. 

Essential Job Responsibilities:  

  • Provide consultation to the client before, during and after implementation/conversion.
  • Monitor the status, coordinate, and effectively communicate progress and any potential problems to manager, internal Business Units and Account Executives for awareness and/or resolution.
  • Identify client's existing applications and workflows to ensure all data is converted successfully.
  • Analyze and determine implementation requirements and provide to appropriate Business Units.
  • Perform administrative tasks related to client database records to record activities.
  • Maintain the tools used to ensure the efficiency and effectiveness of the implementation/conversion process.
  • Attend team meetings and work with various levels of Management
  • Perform other related duties and process improvement projects as requested by management.

Required Qualifications:


  • Bachelor's degree in Computer Science, Business Administration or equivalent
  • Experience in financial services, banking and software industries

Job Related Experience:

  • Five to ten  years systems/data analysis in the financial services industry, or a closely related field.
  • Knowledge of and demonstrated experience in project management processes and methodologies, as well as, project lifecycle
  • Experience in driving small to medium sized projects within an organization

Preferred Qualifications:

  • Familiarity with Project Management tools
  • Must be able to make decisions and solve problems that are general in nature and for which there are precedents. 
  • Strong communication and presentation skills.
  • Strong organizational and interpersonal skills with good follow-up skills and attention to detail.
  • Ability to analyze and solve complex problems.
  • Works well in an environment with firm deadlines and high volume; results oriented
  • Ability to multi-task and adjust schedules to meet deadlines in a fast-paced environment
  • Proficient in computer systems and personal computer use.
  • Weekend and off hours work and availability is required

Travel Required:

  • 10-15%

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