Senior Director, Professional Implementation Services
Chicago , Illinois
February 15, 2017
About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

The primary focus for this role is to implement various new and existing NPI programs, in support of commercial product development, ranging from delivering analytics & visualization platforms to implementing time series historian systems. In partnership with the Customer Engagement lead, acts as central point of contact during the Sales (post-contract signed phase) and Implementation project phases.

Essential Responsibilities:

You will be responsible for ensuring the successful

implementation of a solution all renewable energy digital projects. The

Professional Services Leader will drive the client implementation and will be

involved in the development of several key implementation deliverables (e.g.,

project/staffing plan, issue logs, etc.) and work with the Client project

manager and partner. He/She will also be responsible for managing the agreed to

budget and delivering the project profitably.

In this role, you will:

+ Coordinate multiple, simultaneous software &infrastructure implementation projects, initiatives and assignments with broadscope and high impact to our customers

+ Manage complex technology programs to facilitate theharvesting, ingestion and digestion of equipment operating and market datathrough smart analytics and visualization solutions

+ Partner with engineering, product management and customersto deliver commercial products, supporting Industrial Internet initiatives,aimed at driving customer value and growth for the renewable energy businessunits

+ Serve as the implementation lead for commercial software& analytics deployment at a customer site

+ Be responsible, as a consolidated escalation point, foroverall customer solution delivery across operations and services delivering asingle service solution

+ Lead & execute deployment activities, includingproduction release, testing & validation

+ Maintain effective working relationship with customers /users, stakeholders, vendors and partners to integrate programs into overallstrategic objectives

+ Partner with shared technical and business resources(Product, Technology, Commercial, and Support) to effectively deliver andsupport solutions

+ Work as a business partner with client leaders and users toevaluate/improve business processes and arrive at mutual, cost effectivesolutions for business process efficiency and productivity.

+ Ensure timely, consistent and, accurate responses to clientqueries, escalations, concerns or complaints

+ Drive improvements and initiatives in partnership withrelevant stakeholders or business owners to resolve delivery issues, failuresor adverse feedback from clients

+ Build and develop awareness of the commercial and strategicvalue of the client within business leadership and senior management

+ Conduct reviews across all products and services to ensurecontinuous client focus, commitment and engagement

+ Oversees key implementation functions, such as thedevelopment and execution of client implementation project plans and schedules,coordination with external vendors to obtain required data and services


Basic Qualifications:

+ Bachelor's Degree in Information Systems, Computer Science,

+ Software Engineering or Engineering from an accreditedCollege or University

+ Minimum of 5 years of experience with client facing service

+ delivery roles

+ Minimum of 10 years of experience leading and managing large

+ & complex business programs

+ Minimum of 5-8 years of experience leading implementationteam or working with partners to drive implementation

+ Minimum of 10 years of experience in business systems

+ analysis and support including working with all aspects ofsoftware development

+ lifecycle (requirements to post release validation)

+ Minimum of 1 year of experience working with infrastructure

+ (networks, servers, security, databases)

+ Strong familiarization and / or experience with thefollowing: Java/Python, JavaScript+,Polymer+, Angular+, System Integration, including REST APIs/WebServices,OPC(DA|UA), Modbus, OT protocols, Historian Knowledge, OSI PI, Proficy Historian,SQL (language and general data base info, IE SQL Server, Oracle,PostgreSQL,etc), UAA/OAUTH/SAML,JSON,XML, XSLT. Data Integration (ETL) is preferred to drive implementation of product

Eligibility Requirements:

+ Legal authorization to work in the U.S. is required. We will not sponsor individuals for

+ employment visas, now or in the future, for this job Anyoffer of employment is conditioned upon the successful completion of abackground investigation and drug screen

+ Must be willing to travel up to 20%

+ Must be willing to work out of an office located in Chicago,IL.

+ Capability to analyze, identify strategic aspects of enhancingand building client relationships

+ Works well under pressure and delivers on time

+ Demonstrable track record of managing and growing accountrelationships through operations and service delivery capabilities

+ Experience with delivering commercial platforms forindustrial business in energy markets

+ Experience with plant operations and management systems,trading & risk management systems or energy market systems

+ Experience working with ISOs, balancing authorities, powergenerating entities or load servicing entities

+ Outstanding program management & leadership skills.

+ Passionate about driving change/influence across crossfunctions

+ Ability to translate strategic direction into tacticaldeliverables

+ Experience working with program management methodologies(i.e. Agile, SDLC)

+ Strong technical (software & infrastructure) skills

+ Black Belt certified or equivalent quality certification

+ Ability to use Six Sigma tools and techniques to drive

+ change

+ ITLP graduate or equivalent leadership program graduate

Desired Characteristics:

Technical Expertise:

+ Able to makes or recommends decisions based on in-depthanalysis; Able to define critical problems to be solved; Identifies datasources required to execute analytic; With guidance from manager, able toselect and conduct advanced analytic techniques; Uses a formal process topresent findings and recommend specific actions that relate to businessobjectives.

+ Demonstrated capability to see around corners and prescribearchitectures or solutions targeted to maximum scalability, repeatability andsupportability; Able to synthesize data governance and security opportunitieswhere appropriate; Possesses astute holistic understanding of to-be productroadmaps and ability to mitigate risks via multi-generational proposals toiterate on value delivery Demonstrates ability to diagnose and solveintermediate to advanced issues; Can isolate highly complex scenarios down toactionable items and drive solutions across disparate functions.

+ Possesses deep level of knowledge about overall networkimplementation from customer site to GE datacenter; Able to utilize networkingtools to identify and resolve complex networking errors; Able to design andimplement network architecture for global sites to access the GE Cloud securelyand with high performance.

Business Acumen:

+ Able to lead the implementation of economic value sellingthroughout the customer organizations.

+ Able to uncover and articulate critical success factorsnecessary for the customer to acquire, implement, and utilize a solution;assists customer in identifying shortcomings even when they may delay acommercial decision.

+ Able to establish, maintain, and grow key executiverelationships within customer accounts; Adept at navigating political andhierarchical landscape and facilitates the customer decision making process.

+ Able to create methods and tools to bring system thinking todesign practices and to cross-functional teams.

+ Envisions technology landscape best practices and translatesthem to requirements, architecture and tooling; Defines governance models andengagement processes for use by dependent functions.


+ Establishes vision, identifies and champions internal andexternal best practices, tools, and ideas to improve execution and quality;Drives efficiency, accountability and ownership in the organization.

+ Is a recognized expert and leader in creating new solutionapproaches, driving adoption of new technology, product improvements, andunderstanding of the most complex application requirements; Skilled incommunicating with diverse and global audiences, providing leadership across awide range of technologies, products, and services.

Personal Attributes:

+ Achieves and maintains direct involvement in customerdiscussions about expected business outcomes and benefits from the solution;Advocates for the customer to have the right GE teams and capabilities in placeto ensure critical success factors are met.

+ Evangelizes the notion that anything worth doing takesrepeated effort and failure; Able to drive the organization toward a continuedexcitement of attaining the vision and goal in the face of resistance.


Locations: United States ; Illinois; Chicago

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

A little about us:
GE imagination at work.

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