Implementation Specialist I (Tampa, FL)

  • Company: MetLife
  • Location: Tampa, Florida
  • Posted: December 20, 2016
  • Reference ID: 2115613110
A candidate has been identified

Job Location
United States: Florida: Tampa

Alternate Job Location
United States: None

Job Summary

The Implementation Specialist I will support the case implementation process by ensuring accurate case installation in systems for new business, additional lines of coverage, and revisions. Audits case set-up and generates initial bill. Provides support, as needed, to front-end implementation process

Job Description

Provide day to day administration and management of at least one National Account client, including:
  • Reviews structure of case and ensures accurate installation of cases on all systems
  • Applies initial premium payment and generates initial bill
  • Ensures eligibility properly feeds to appropriate systems
  • Provides front end implementation support on less complex or single line cases when necessary
  • Provides customer service to broker, field office and client during issue process, when appropriate
  • Educates internal and external parties on case implementation process, procedures and support when appropriate
  • Performs revisions for specified block of business
  • Achieves metrics for completion of soldcase/revisions/add coverage
  • Performs other related duties as assigned or required.

Required Qualifications
  • Ability to communicate clearly both verbally and in writing
  • Comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Voluntary Benefits, Retirement & Savings)
  • Customer service and relationship management skills
  • Understanding of how to provide exceptional customer service and how to develop relationships
  • Must be able to handle multiple tasks, set schedules and priorities to meet both internal and external deadlines
  • Proficient problem solving skills
  • Understands internal systems and apply analytical skills to the systems
  • General understanding of U.S. economy and employee benefits industry
  • Proficient with Microsoft Office software.

Preferred Qualifications
  • Bachelor Degree preferred
  • 5+ years of relevant experience

Required Education
  • High School Diploma/GED
    Business Category
    Operations - Operations Support

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
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