Provides operational support to customers for implementations and management of EMC solutions. Works closely with the customer on EMC Best Practices; ensures EMC solutions work as intended in the customer's environment.
**PRINCIPAL DUTIES AND RESPONSIBILITIES**
Provides software related custom integration and implementation support of EMC products at customer sites involving unique environments and configurations; this may include pre-site inspection, initial installation, troubleshooting, implementation, customization, integration, and product orientation for the customer.
Installs EMC products in a Mainframe and/or Open Systems hardware environment. Performs moderately complex and/or extended-stay software implementations. Demonstrate system capabilities, review software operation and management tools, and provide information to customer concerning the operation and use of EMC products.
Regularly communicates status of project and all applicable customer issues to the project owner. Advises project owner on level of effort required to perform assigned implementations. Seeks advice or assistance from management as required during difficult customer situations. Works in conjunction with EMC colleagues to ensure effective resolution of technical issues.
Ensures a high degree of customer satisfaction through resolution of customer situations, handling product issues, pre-installation site planning, installations/implementations, and upgrades. Successfully manages relations with customers utilizing negotiation and influencing skills to acquire the internal and external resources necessary for optimal results
Performs according to established safety standards. Reports unsafe situations and recommends improvements. Prepares, maintains, and submits activity/progress reports and time recording/management reports in accordance with published procedures.
Maintains awareness of existing or potential customer software and machine situations. Proactively alerts customer and manager of potential problems based upon strong working knowledge of software and hardware compatibility within the customer's environment. Actively works to educate others in the region and nationally on potential problems and resolutions.
Stays current on technical specifications and hardware requirements of EMC software products, including new and soon to be released products.
Focuses on continued technical development through EMC Proven Professional program and third party training and certification programs. EMC Proven Professional Certification desired.
Represents EMC in a professional manner to the customer at all times.
May perform other duties as requested.
Experience with Networker or Avamar implementations
Networker or Avamar product knowledge
Ability to work independently.
Customer Service skill.
Strong technical aptitude.
Problem solving skills.
When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.
**Critical Hiring Criteria:**
210 - EMC CONSULTING
US - Utah - Draper