Implementation Training Specialist WFH
Brentwood , Tennessee
December 14, 2017
Parallon believes that organizations that continuously learn and improve will thrive. That's why, after more than a decade, Parallon remains dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future.

As one of the healthcare industry's leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized services in the areas of revenue cycle, purchasing, supply chain, technology, workforce management and consulting.

Parallon's purpose is simple. We serve and enable those who care for and improve human life in their communities.

Job Description: Implementation Analyst
Parallon Physician Services Center

The Implementation Analyst is actively engaged in end user interaction, workflow analysis, design, build, training and on-site support to implement the Physician Practice Management System (PPMS) functionality and Parallon - Physician Service Center business processes and compliance standards. The Analyst consistently executes the Parallon implementation approach, including risk and issue identification, mitigation and resolution; travels to each site to meet with end users, and acts as a primary contact for system users during the Implementation phase of the project.

Reports To:
Implementation Director, Parallon - Physician Service Center

Base Location:
Nashville, TN

Travel Requirement:

    Assists the Implementation Director and primary Implementation Analyst in conducting the first introductory meeting with practice staff and physicians to introduce the project and educate the practice about the implementation process and expectations. Works with Service Center and Practice resources to understand workflow and business processes to successfully implement the Parallon system/process solution for the client. Executes implementation tasks for assigned practices following the Parallon standard implementation toolkit. Provides control and status of implementation tasks according to project schedule. Conducts client-specific workflow analysis and design, documenting current state workflows and assisting the client in making future state workflow decisions based on the successful use of the application and/or Parallon processes. Develops training plan and delivers training to client staff and physicians, following the specified Parallon training standards. Functions as primary liaison between the client and support departments/teams. Provides regular status reports to key Program Management and end users. Drives resolution of end user issues. Works with all parties to prioritize issues and offer solutions. Trains and supports appropriate use of the application, utilizing expert knowledge of the physician revenue cycle and Parallon processes. Works with physicians, business staff and other clients to understand and research customization requests. Provides on-site go live support Coordinates the transition of the practice to support model following agreed upon post go live support period to insure smooth transition. Establishes and monitors key success criteria . Adheres to Parallon on-boarding activities, including train-the-trainer, competency assessments, and Parallon Code of Conduct. Attends regularly scheduled meetings with Implementation team including conference meetings and on-site group meetings.
Qualifications: (Required)
    Excellent interpersonal skills and customer service orientation Basic understanding of the operations of a medical practice including physician revenue cycle workflows and clinical workflows or operational experience in another industry. Ability to multi-task and prioritize multiple projects.
Education & Experience:
    Bachelor's degree in business, computer science, health care or related field preferred. 2 yrs training experience in information systems, implementation and/or project management. Some work experience in healthcare medical delivery setting is required.

A little about us:
HCA is the nation’s leading private provider of healthcare services. Comprised of locally managed facilities which include 230,000 employees at over 160 hospitals, over 120 surgery centers and 100 urgent care facilities in 20 states and the United Kingdom

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