In House Service Repair Technician

  • Company: Adecco
  • Posted: January 12, 2017
  • Reference ID: 1464833297
Adecco seeking an In House Service Repair Tech for a company in Mesa!

Full time
Contract to hire

The key responsibilities of this position include, but are not limited to, the following:
*Provide technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions
*Clearly communicate technical solutions in a user-friendly and professional manner; both written and verbal
*Perform issue identification tasks critical to find system errors
*Provide excellent customer service to all internal customers including but not limited to electrical wiring questions, configuration adjustments, camera operation, etc.
*Optimize site operations by making needed site related configuration adjustments to components and devices remotely
*Create and review reports on system components and performance related details
*Complete all daily monitoring and issue identification tasks
*Install and verify changes made to system firmware, software and components of each site
*Identify hardware failure through remote troubleshooting
*Align acceptable camera FOV and focus to processing specifications

*2+ years experience with Windows operating system
*Understand basic network connectivity and routing (IP address, Subnet, VPN)
*Understanding of basic electronic principles
*Understand connections and communication wiring including CAT5/6, coax and serial
*Must be a self-starter able to work independently as well as part of the ATS team
*Quality driven with a strong attention to detail
*Demonstrated ability to multi-task and meet all assigned deadlines in a rapidly changing environment
*Must be familiar with the Microsoft Suite of office products (Word, Excel, Outlook, Internet Explorer)
*Must have functional knowledge of network structure, VPN environments, Windows server environments including remote desktop
*Needs to be able to identify failure points and assist onsite technicians from a remote location

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