Awarded Top Workplaces in Utah by the Salt Lake Tribune - Discover is hiring Inbound Customer Service Representatives.
This position would also qualify for the Discover benefits package! Our benefits start DAY ONE of your employment and include:
Medical, Dental, Vision, Life and Disability Insurance
20 days Paid Time Off your first year
401(k) investment plan
Employee Stock Purchase Plan
Fun performance contests
On-site Gym (optional)
Opportunities to Volunteer in the community
Development Groups and Trainings
In this position our Customer Service and Engagement Representatives:
Fully engage Cardholders, resolves questions and complaints.
Respond to inquiries concerning credit card transactions, products, services, fees,
Billing errors, payments, or any other Cardholder related request.
Utilize branded sales, listening and negotiation techniques when responding to
Cardholder requests and actively working to identify opportunities to provide services, offer fee products and balance transfers as well as card related
Offers/benefits, resulting in added value to the Cardholder.
Have authority to fully satisfy the cardholder in a respectful manner, using a sound and
Reasonable decision making process.
Agents may be required to handle calls from multiple skill channels.
Workload will include all processes assigned to and completed by the CSE division. Work is performed under general supervision.
Awesome Customer Service and Engagement Representatives have the following:Excellent communication, negotiation, problem solving and sales skillsHave a clear understanding of the protection product features and benefitsMust provide excellent Customer service to both internal as well as external CustomersAbility to work in a fast paced, goal oriented environmentMust be flexible and adaptable to changing business needsEnsure compliance with CSE policies and proceduresPromote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.If you have provided GREAT Customer Service in any of the following areas, wed love to meet you;RetailCall CenterSalesCollectionsFood Service (Waiter/Waitress)Hospitality/HotelCustomer ServiceBankingAccount VerificationCredit Decisions
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
A little about us:
Discover is one of the most recognized brands in U.S. financial services. We’re a direct banking and payment services company built on a legacy of innovation and customer service.