Inbound Customer Service Representative
Location:
Monroeville , Pennsylvania
Posted:
October 20, 2017
Reference:
686103BR
Position Summary:
CVS Health, a mail service Specialty Pharmacy in the Monroeville area, has an opportunity for an Inbound Call Center
Representative to handle patient billing questions and making arrangements for payment of services. The inbound call area representative will handle all requests made by patients of CVS Health Specialty pharmacy billing in an attempt to ensure timely and accurate account payment for outstanding balances while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers.

Key Responsibilities of the Customer Service Representative:


-Receive inbound calls from patients with questions regarding bills received


-Provide excellent customer service to the patient by providing first call resolution to their need


-Resolve problems that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors


-Work closely within and outside of department to address patient billing errors.

Hours of Operation are 8AM -8PM.


Required Qualifications:
1 + years of experience in a high volume inbound call center or customer service role

1 + years of experience with Microsoft Office, specifically Excel, Outlook and Word


Preferred Qualifications:
1 + years of experience performing healthcare reimbursement, medical insurance/billing or related work preferred

Customer service focus in a healthcare environment


Education:
Verifiable High School Diploma or GED is required

Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

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