Inbound Retention Representative

  • Company: Altice USA
  • Location: New York, United States
  • Posted: December 10, 2017
  • Reference ID: 2017-15485
Overview
Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers - and our people.

Responsibilities
The Inbound Retention Representatives main responsibilities will include, but are not be limited to, answering inbound disconnect or downgrade calls and attempt to save on every call, uncovering and tracking reasons for disconnects, utilizing the KDB to be aware of all save disconnect campaigns or promotions, accessing and updating customer accounts in IDA, adhering to the schedule, policies and procedures of the department, participating in special projects and performing other duties as assigned.

The Inbound Retention Sales Representative will work (4) weekdays from 11am-8pm and every Saturday from 9:00am-6:00pm.

Qualifications
  • Superior Customer Service and Communication Skills
  • Bilingual English/Spanish a strong plus
  • Proven ability to work under pressure.
  • Prior Call Center and Sales experience strongly preferred

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