Incident Management Specialist, Advisory

  • Company: Fiserv
  • Location: Dublin, Ohio
  • Posted: February 23, 2018
  • Reference ID: R-10085657
Position Description

Find Your Forward as a Incident Management Specialist, Advisory at Fiserv, a FORTUNE™ 500 member, and join the industry leader in financial services technology. With more than 22,000 associates around the world, we’re pushing the boundaries of what’s possible in financial services with deep expertise and a commitment to innovation. We support our team with a collaborative work environment that values leadership and new ideas. Members of our team thrive on this environment to build the solutions that power more than 13,000 banks and businesses worldwide.

In this role, you’ll help build the technology responsible for our core services. Your work will influence the success of companies across the world. Members of our Technology team are experts in the field, working to evaluate and improve today’s systems while building tomorrow’s. 

About the Role:

The Data Loss Prevention (DLP) Incident Management Specialist role leads efforts to quickly respond to, and recover from, DLP incidents that create potential legal, regulatory, financial, or reputation risk through the exposure of Fiserv proprietary or confidential information. In this role, you will interact with people at all levels across the enterprise to address, understand, and resolve DLP incidents as they occur.

About our Business:

Enterprise Risk & Resilience (ER&R) is responsible for Fiserv’s enterprise risk management program. ER&R programs encompass business continuity planning, incident management, risk assessment, PCI and regulatory compliance, insurance, and information security across all Fiserv businesses and support departments. ER&R Incident Management manages incidents that threaten enterprise financial, legal, regulatory, and/or reputation interests.

Essential Job Responsibilities:  

Responsible for supporting efforts to reduce the exposure of Fiserv proprietary or confidential information. Utilize sound business judgment as well as decision criteria and escalation paths contained in the Fiserv Incident Management Process to ensure all DLP cases are resolved. Coordinates and monitors the work of incident response teams to ensure that communication is timely and accurate, dependencies are identified and managed, resolution follows the established response criteria for the incident type, and additional escalation occurs as needed to ensure successful incident resolution. Document the work of each incident response team, personally and through delegates, to ensure that a factual record of the matter is maintained. Conduct meetings with associates, along with HR and Management as required, to ensure all DLP issues are addressed, that policy is understood, and that Fiserv data is removed from unauthorized destinations to the extent possible. Performs other duties as required.

Required Qualifications:


  • Bachelor’s Degree or high school diploma with five plus years equivalent experience.

    Job Related Experience:

  • 5+ years of business-related experience required
  • Desired experience in:
    • Enterprise Incident Management, Data Loss Prevention, Human Resources, Investigations and Employee Relations

      Additional Skills/Knowledge:

  • Excellent written and oral communication skills
  • Professional presence and experience working with senior and executive leadership
  • Ability to facilitate difficult conversations
  • Strong collaboration and influencing skills
  • Ability to drive for results and client focus orientation

    Travel Required:

  • up to 10%

    Work Environment:

    There is often sensitive, confidential information discovered in this role and maintaining that confidentiality is essential

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