Individualized Care Coordinator

  • Company: Adecco
  • Posted: January 19, 2017
  • Reference ID: 2138512904
Adecco is currently assisting a local client in their search to fill a Individualized Care Coordinator job in Houston, TX. This is a temp to perm opportunity. Apply Now if you meet the qualifications listed below!

The Coordinator, Individualized Care provides a high touch patient support approach with every contact as an active liaison between the patient, the prescriber, and the pharmacy in accordance with HIPAA regulations. This position also provides accurate and timely follow-through on all call tasks and commitments to ensure that the following occur: communications are clear, proper action is taken, and all internal processes are followed according to the company policies and program specific work instructions as outlined.
Investigate and resolve patient/physician inquiries and concerns in a timely manner
Responsible for handling inbound calls, with ability to determine needs and provide one call resolution
Ability to create and complete accurate referrals and applications and keep updated on policy or procedural changes.
Be knowledgeable in insurance billing methods and general pharmacy operations.
Demonstrate superior customer support talents
Prioritize multiple, concurrent assignments and work with a sense of urgency
Must communicate clearly and effectively in both a written and verbal format

Key Characteristics:
Adaptable and Flexible
Self-Motivated and Dependable
Problem Solving
Team Spirited
Punctual and Efficient
Great work attitude

1-3 years related experience and/or training desired or equivalent combination of education and experience is preferred
Experience should include knowledge of practices and procedures commonly used in a call center or customer service environment.
Knowledge of Medicare, Medicaid and Commercially insured payer common practices and policies is preferred
Knowledge of the Health Insurance Market Place and the Affordable Care Act preferred
Critical and creative thinking is a must
Important to have a strong attention to detail

Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.

Click on Apply Now to be considered for this Individualized Care Coordinator job in Houston, TX or you can visit our website to search for other opportunities that are currently available.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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