Infrastructure and SAP Support Manager
Durham , North Carolina
September 07, 2017
The IBM SAP Center of Excellence (CoE) team is looking for a motivated, proven leader and first line manager for several teams located in RTP and globally.
As a Senior member of the CoE team, the candidate will be responsible for managing large, complex SAP programs made up on multiple squads and teams across US and other geo locations. The ideal candidate will have prior management skills and deep SAP and infrastructure knowledge of IBM data centers and hosting environment.  Candidate must also have expertise working with hosting providers and supporting multiple SAP instances.
The candidate will be responsible for: developing integrated project management plans; managing deadlines and dependencies across initiatives, and coordination of project team activities. In addition, the candidate will define and agree on deliverable and milestones, set and control scope, communicate status and vision to client management and stakeholders, estimate project skill requirements, and provide overall team management. The candidate will also be responsible for executing project financial management and risk management strategies.
This role with serve as a role model, inspiring their team (both direct and extended) and peers, driving client value and establishing a culture of agile, excellence and eminence.  This is a very visible role who will set the example by being involved in calls, initiatives and driving many deliverables for infrastructure and underlying applications.   
Day to Day working:
First Line People Management - Project Management - Problem Solving - Managing SLAs and RCAs  (root cause analysis)- Customer Support and customer satisfaction -  familiar with Agile way of working and managing various squads.

Must have the ability to work in the US without current/future need for IBM

A little about us:
IBM is the world’s largest information technology company with more than 360,000 employees serving clients in 170 countries.

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