Infrastructure Manager
Lancaster , Pennsylvania
November 21, 2017
Our client is looking for a full time, direct placement Infrastructure Manager in Lancaster, CA. Our client is launching a major $100 million information technology overhaul, which includes implementing the Cerner Electronic Health Records system and upgrading its infrastructure, technology and dozens of IT applications. They are actively seeking qualified candidates who are eager to be a part of this comprehensive modernization project.

Job Objective: Under the direction of the Director of IT Operations (DITO), the Network and Computer Manager will demonstrate the ability to manage a small group of IT support personal.

Duties and Responsibilities:

Perform team management and deployment functions
Perform annual team member reviews
Be the primary coordinator of all Network and Compute resources.
Ensure that the network infrastructure, server environment, and endpoint environment operate in support of the mission
Triage server, network, endpoint, mobile, and other events and ensure that the incidents are resolved appropriately.
Ability to analyze the issue to determine proper team assignment.
Perform tier 2 and tier 3 incident management tasks.
Provide troubleshooting recommendations and guidance.
Ensures all equipment is properly maintained, service calls are placed in a timely manner and tracked.
Ensure that all required support licenses are in-place and enforced
Performs Service Recovery in support of Techs and Helpdesk.
Assists in the Provision/Decommission hardware (Laptops, Desktops, Macs, Servers, Storage) following the documented procedure.
Act as "smart" hands for SME's providing technical direction.
Utilize ticketing system(s) to document issues, communicate statuses, and resolution.
Escalate issues as defined in documented escalation procedures.
Provide on-call and after-hours support as required.
Coordinating office and equipment moves
Ensuring proper IT resources are assigned for facility events needing tech support
Create schedules
Provide solution guidance
Acquire and present performance metrics and ensure the efficient operation of the Network and Compute team.
Assist the DITO with personnel review, rankings, team structure and training
Investigate and resolve software and hardware problems for AVH customers as required by demand.
Non-Essential Duties:

Performs other duties as assigned
Collect and report on service desk performance
Recommend process improvements
Knowledge, Skills and Abilities:

This position requires the ability to work independently with limited direct supervision.
Communicate clearly both orally and in writing.
Possess superior telephone etiquette and the ability to deal effectively with end users, peers, and management even under extremely stressful conditions.
Understand network protocols that are in use at AVH (IP suite protocols required)
Possess the ability to respond effectively to sensitive inquiries and complaints.
Possess the ability to read, analyze, and interpret helpdesk tickets and emails.
Relate in a positive professional manner with end users and coworkers.
Interact well with different personalities.
Make decisions and judgments based on standard procedures.
Demonstrate analytical and problem-solving skills, and the ability to organize and prioritize several projects and tasks at one time.
Demonstrate the ability to determine when to escalate issues based severity level.
Demonstrate PC proficiency using common software programs such as MS Word, MS Excel, MS Outlook, etc.
Demonstrate basic understanding of enterprise data center concepts such as Windows, networking, server administration, and the Internet.
Demonstrate the ability to learn new skills techniques and responsibilities.
Flexibility to work non-standard work hours including nights, weekends, and holidays.
Must be reliable related to schedule and recurring tasks.

High school diploma or equivalent is required
College level computer courses preferred

Five or more years' experience in network, server, and endpoint support.
Experience with networking protocols in support of an IP based network
Experience with MS Windows environments is required
Experience with Cisco network equipment is required
Experience creating databases and maintaining database tables preferred
Experience with Remedy System is preferred
Experience with Wi-Fi based hardware and software is preferred
Required Licensure and/or Certifications:

MCSE, CCIE, CCNA preferred
Physical Requirements and Working Conditions:

Work is performed in a normal office environment.
Ability to lift boxes or equipment which weighs up to 25 pounds.
thrive in a fast paced environment
A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

About TEKsystems:

Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email for other accommodation options.

A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.

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